Shipping & Returns
FIRSTLY...we roast daily!
We aim to have all orders roasted, packed and shipped within 48 hours of ordering.
Shipping within Australia
We offer shipping Australia-wide via Australia Post Parcel (2-5 days) and StarTrack Overnight Express (1-2 days).
For metropolitan services and small orders, Australia Post is a reliable parcel post service. For most regional orders and larger orders, StarTrack Overnight Express is an excellent, fast freight service.
For larger coffee orders (over 10kg) feel free to contact us and we can work to find the best shipping method for your location.
We offer international shipping via tracked International Parcel Post and DHL International Express. Parcel Post (5-12 days) is $15 flat-rate for Asia Pacific and North American countries on all coffee orders. DHL International Express (2-5 days) is available for select countries from $28.
Alternatively, feel free to contact us and we can provide a shipping quote to best suit your location and order size.
Returns and refunds
Unfortunately we cannot accept returns for coffee orders, since it is a fresh and perishable product. We cannot guarantee that orders will be redirected if the incorrect shipping address has been provided.
If you have any issues, please contact us at firstname.lastname@example.org or (+618) 9750 5010.